شروط الاسترجاع

 

Last updated: 21 August 2026

Nature of the Products

Everything sold in the 12 KAWKAB store is a digital product delivered electronically: pre-recorded sessions and workshops, guided audio meditation albums, practical programs and exercises, and bundles. Nothing is shipped and there are no shipping fees.

Refund Eligibility

Because the digital content becomes available to the buyer as soon as access is activated, payments are not refundable after access has been activated. Refunds are not available on the grounds of not benefiting from the material or of the content not suiting you, since the degree of benefit varies from person to person.

Exceptional Cases Where We Do Refund

We will review your request and issue a refund in the following cases:

• A duplicate charge made in error for the same item.
• Your access was not activated despite successful payment, and we were unable to resolve it.
• A technical fault on our side prevented use of the material and we could not fix it.
• An item was cancelled by us before it was released.

In these cases the full amount is returned to the original payment method.

How to Request a Refund

Send your request by email or WhatsApp within 14 days of the purchase date, including:

• The email address used for the purchase.
• The item name and purchase date.
• The order number, if available.
• The reason for the request and any screenshot showing the problem.

Processing Time

We review every request as soon as it arrives and reply within 3 business days on the same channel you contacted us from. If approved, the amount is returned to the original payment method. How long it takes to appear in your account depends on your payment provider or bank and is outside our control (typically 5 to 10 business days).

Cancellation and Renewal

There are no auto-renewing subscriptions in this store. Every purchase is one-time, you will never be charged recurring amounts, and there is no renewal for you to cancel. You may stop using the material at any time, and your access continues until the end of the period stated on the product page.

Cancellation Before Activation

If you purchased an item with a later release date and you request cancellation before its release date and before any access is activated, you will receive a full refund.

Chargebacks and Bank Disputes

If you experience a problem with a payment, please contact us first — in most cases it can be resolved directly and faster than a bank process. If a dispute or chargeback is opened through your bank or payment provider, we will cooperate with the relevant party and provide the purchase, activation and usage records needed to review the case.

Contact

• Email: Sales@12kawkab.com
• WhatsApp: +1 323 961 9198
• Operating entity: Luna sky LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States

---